Enterprise web based Item Tracking solutions.

Getting Started

You access TrackStar by clicking on a browser link. The system provides multiple levels of security and encryption, so your data is safe and secure.

Each employee logs on to TrackStar using their unique ID and password. Once signed on, a menu system is presented that reflects the capabilities that have been granted each user. Though simple to use, multiple levels of help are provided to assist users if needed.

Item Selection

The Item Selection form is a customizable view of the item database. Employees can set the form to display items owned by them, and to include queues that they monitor. The resulting display becomes their personal item work list, which is an efficient way to manage and work items.

The item tracking system also supports custom and complex searches of the item database.  This is helpful when doing research, or searching for previous (similar) items.

The item display is customizable by each user, allowing for changing of column order, size, etc.

Item Search

An item search tool is provided to create more complex searches.  You can search for any field, and for values within free-form fields.

Once a search is created it can be saved for reuse.  The custom search can be included in an employee's item selection view, providing tremendous flexibility. 

Searches are often used to find similar items that have been worked in the past, to locate recurring issues, or find prior solutions.

Item Maintenance

The Item Maintenance form is used to create and maintain items.  The Summary tab displays general information, such as the short description and various filing keys.

The notes display, in the lower half of the screen, is usually used to track progress or actions.  Each note is time-stamped by user, so a permanent record of actions exist.  The search tool can search through notes to locate previously worked items.

Other Fields

A tool is provided to create your own custom fields to be maintained with each item.  These fields are displayed on the Other tab.  Use this form to capture data that is specific to your business.

In addition to this level of tailoring,  ISC offers customization so that Item Tracker can be tightly matched to your business needs.

This item tracking software is powerful, flexible, and affordable!

Customer/Contact Tracking

You can identify the originator of an item, by specifying a customer and/or contact name.  A database of customers and contacts can be created for future selection.

Once items are related to customers or contacts, you can pull reports organized by either key.  This makes it easy to see what is outstanding for a given customer.

Attachments

You can add attachments to items that are stored in the item database.  Any type of file can be attached, and then viewed or edited easily.

Storing attachments in the database makes them available anytime, anywhere, by anyone with the proper credentials.  This makes sharing information simple!

Item History

The History tab is used to view assignment history for the life of an item.  You will see when the item was created, and every status or ownership change throughout its lifetime.

Item Action

The Action tab is used to perform assignments and other actions.  The actions available depend on your security profile.  You can assign items, refer them, close them, etc.

Each time an action is performed, it is logged in the history database for historical tracking. 

You are able to specify closing reason or classification, to facilitate management reporting.  Whenever actions are performed, a comment can be included which is saved as a note.

Item Creation Wizard

Items can be created using the Item Wizard, which is an optional tool that steps you through the creation process.  This tool is advantageous for help desk people or anyone who requires a more structured entry flow.  The job steps provided with the wizard are customizable, so the flow can match your business processes.

Product Maintenance

A Product Maintenance tool is provided that allows you to create a table of products.  You can then associate items with a product, and perform routing based upon the product selected when items are created.

This facility makes it easy to relate items to products, and to report based on product selection.

Item Routing

The Item Routing tool is a powerful way to automatically route items when they are created.  The routing table is a rule set that makes assignments based upon various criteria.  For example, you could route all "defects" to the development queue, and route all items for a specified customer to a certain product manager.

Item routing ensures that items are assigned to the proper person.

Email Created Items

TrackStar can be configured to interface with your email system for item creation.  You define a mailbox to monitor, and TrackStar automatically reads received emails and creates items automatically.  Once created, the item is automatically routed to an appropriate person based upon routing rules.

This makes it easy to offer a web based interface for creating service requests by your customers.

Email Notifications

The email interface is also used for notifications. You can configure the system to send an email whenever an item is assigned or closed.  This makes it easy to keep up with your item backlog, and to keep employees aware of all item assignments.

Item Backlog Report

This report shows a statistical view of the item database.  It provides counts by type, priority, customer, employee, and various other categories.  It provides a quick snapshot of what is outstanding, and keeps management informed.

All reports in TrackStar are exportable to Excel for further manipulation or storage.

Aged Item Report

This report shows open items by age.  It is used by management to monitor items that remain open for too long.

While TrackStar provides many useful reports, it also includes a built-in report writer that you can use to develop your own custom reports.

Item Statistics Report

This report shows the number of items created and closed each week.  It gives a view of your item backlog, and shows progress against outstanding items.

Administration Tools

TrackStar includes a robust set of administration tools to help you configure and tailor the system.  You use the admin tools to load and maintain employee, department, and various other data tables in the system.  It also includes a scheduling tool that can be used to generate background jobs or tasks, such as data extracts and reports.  

Outstanding Support

ISC provides world-class support for its software.  When you have a question or problem, our staff provides the answers you need, when you need them.

For ASP customers, the support fees are built-in to the monthly fee.  This includes updates, phone support, and periodic enhancements.  For in-house customers, our support plan is required in the first year and optional thereafter.